Refund policy

Custom Products & Change of Mind

Because every piece made by Cabe & Co. is individually custom-designed, laser-cut, 3D or UV-printed to order, we do not accept returns, exchanges, or refunds for change of mind.

Please double-check all wording, names, dates, material selections, and shipping details carefully before placing your order.

Natural Materials & Design Variations

Natural materials and custom design workflows carry unique characteristics:

  • Timber & Plywood: Variations in wood grain, subtle shading, engraving depth, and faint edge burnishing from the laser are natural features of real timber—not faults.

  • Acrylic & Inks: Display colours on computer monitors and phone screens can vary slightly from physical acrylic batches or UV-printed ink layers.

  • Layout Adjustments: Lettering sizing and character spacing naturally vary depending on the specific names or words provided in your personalisation request. Minor structural tweaks may also be made during production to ensure strength and quality.

If you would like to review your layout before we cut or print, please leave a note on your order requesting a design proof. Please note that requesting a proof includes up to two minor design revisions and extends our standard 8–10 business day turnaround time.

Cancellation Policy

Due to the speed with which custom vector files and artwork setups enter our production queue, all sales are final and orders cannot be cancelled or refunded once placed.

Because we are hands-on in the studio operating machinery, emails and social media messages are not monitored continuously and can occasionally filter into spam folders. As such, we cannot guarantee that last-minute cancellation requests will be seen before design or cutting commences.

Damage in Transit

All orders dispatched via Australia Post include cover for loss or damage during transit. Under Australia Post's official damage assessment policy, the recipient must present the damaged goods in person:

  1. Take parcel to AusPost: Bring the damaged item along with all original packaging and protective wrapping to your local main Post Office.

  2. Present for Assessment: Australia Post staff will assess the item and lodge the compensation claim on the spot.

  3. Direct Compensation: Australia Post will process and pay the approved claim compensation directly to you.

  4. Re-ordering: Once your claim is lodged, please get in touch with us to place a replacement order, and we will fast-track your job through production!

Please note: Because Australia Post requires physical inspection of the parcel by the recipient, Cabe & Co. cannot lodge this in-person assessment on your behalf.

Faulty or Defective Goods

Nothing in this policy excludes or limits your statutory rights under the Australian Consumer Law (ACL). If an item arrives with a genuine manufacturing defect or fault, please contact us within 24 hours of delivery at help@cabeandco.au with your order number and clear photo/video evidence so we can assist you promptly.